Shipping & Returns

Local Shipping

What are your shipping methods and how long do they take?

We offer door to door courier shipping via our courier partner, Simply Post. It will take approximately 1-3 business days for your purchase to reach you. You will receive a Shipping Confirmation email containing your tracking number once your order has shipped.

How much do I have to pay for the delivery service?

Courier delivery - $4.50 (for order below S$60)

Courier delivery – Free (for order above S$60)

International Shipping

We offer a flat rate for orders delivered to different parts of the world via our courier partner, Simply Post. 

It typically takes between 7-14 business days for your purchase to reach you. Depending on the destination, custom clearance may cause delays in the delivery time.

A Shipping Confirmation email containing your tracking number will be sent once your order has shipped.

All necessary taxes and import duties are to be paid by the recipient when the order has reached its destination country.

For more assistance, please email us at help@knitscapsule.com

Returns and Exchange

What is your return policy?

Any local purchases may be returned within 8 days from the day order is placed. 

You may select one of these refund options: 

1. Refund to store credits . Full amount will be refunded and return shipping will be waived.
2. Refund to credit card. SGD9 will be deducted in the refund amount to cover for return shipping and handling.  

Items must be returned clean, unworn, unaltered and with hangtags attached in their original packaging. Items returned to us in a non-sellable condition will not be refunded and will be returned back to you.

Sadly, we do not offer return/exchange for international orders for now.

What if I received a wrong or defect item?

Please contact us at help@knitscapsule.com with a photo of the defect or wrong item within 3 days from the day you receive your parcel. We will be sure to help you out!

How do I make a return?

1. Drop us an email at help@knitscapsule.com indicating the item(s)^* you wish to return and tell us if you are opting for a) refund to store credit or b) refund to credit card. We will then provide you with return instructions and a prepaid shipping label.
2. Once we have received the return item(s), please allow 1 week for us to process your refund.
3. We will notify you via email when the refund is approved.

If you have opted for refund to store credits, a store credit voucher code will be issued to you with validity of 90 days from the date of issue. You can be use the credits for your next purchase by applying the voucher code at the "PROMO CODE" field during checkout. 

Store credit vouchers are strictly non-refundable, non-extendable and non-transferable.

For refunds to credit card, SGD9 will be deducted for return shipping and handling. Refunds may only be issued to ​the credit card used to make the original purchase. Please allow for 5-10 business days for the refund to be processed, subjected to the bank's approval.

^*Item(s) returned must be clean, unworn, unaltered with hangtags attached and in their original packaging. Items returned to us in a non-sellable condition will not be refunded and will be returned back to you.

Please note that only a one-time refund is permitted for each order.

If you have more questions, please email us at help@knitscapsule.com

Can I exchange my item? 

Yes! You can exchange your item in different size or colour within 10 days from the day order is placed.

How do I make an exchange?

1. Drop us an email at help@knitscapsule.com indicating the item(s)^* you wish to exchange. We will then provide you with the mailing address for exchange.
2. To exchange item(s)* for different size/color, we will require the purchase receipt. Fill up the exchange form attached in the parcel & indicate the size/color you wish to exchange with.
3. Mail the item(s) together with your receipt & exchange form back to us via traceable mode of posting. We are not be liable for lost items.
4. Once we have received the exchange item(s), please allow 1 week for us to send the new item(s) back.

^*Item(s) returned must be clean, unworn, unaltered with hangtags attached and in their original packaging. Items returned to us in a non-sellable condition will not be refunded and will be returned back to you.

In cases when the item you wish to exchange with is out of stock, a refund to store credit will be processed instead. 

Please note that only a one-time exchange is permitted for each order.

For more information, please email us at help@knitscapsule.com

Can Sales Item(s) exchange/refund?

For now, Return and Exchange are only applicable for regular priced item(s).